Conditions of sale

Conditions of access to the Website and general contracting conditions.

The references and mentions made to the set of conditions and terms set out below will be made as CGC, and will apply to those who, in accordance with current legislation, hold the status of consumers and users.

For professionals and companies, these general contracting conditions will not apply.

  • 1.Company information.
    In compliance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, it is reported that Central de supplies tacticalos S.L. (hereinafter, TACTICAL CENTER) is the owner of the website Likewise, it is reported that the domicile of TACTICAL CENTER is located in the city of Madrid, at Lezo Street 8 local, and that it has been registered in the Commercial Registry of Madrid, Volume 35559, Folio 145, Section 8, Page: M- 639107, Registration 1 and that its CIF is B87729885. To contact our company you can write a message to
  • 2. Privacy and Security Policy.
    • 2.1 Privacy.
      TACTICAL CENTER guarantees the privacy of the personal data provided, according to the LOPD. Visiting this website does not mean that the user is obliged to provide any information about themselves; however, during the visit, personal data may be requested. These data will be used to answer your request and to send it. They will also be used to send you information about our company and services by any means of communication. By sending us this form you are explicitly accepting the receipt of the same. If you do not wish to receive our information, you only have to send an email requesting unsubscription from the information service to Your personal data will be part of the client file, whose recipient and person responsible for the file and its processing is: Central de supplies tacticalos S.L. You may exercise your rights of access, rectification, cancellation and opposition, by writing to the address indicated above, including a copy of your DNI or equivalent identification documents. Refusal to provide the data will mean the non-provision or impossibility of accessing the service for which it was requested. You have the right to receive a response to any question, query or clarification that may arise from this form. In the event that you provide your data through an email message, it will form part of the same file whose purpose will be the management of the request or comment you make to us, the rest of the points indicated in the previous paragraph being applicable. All your data will be definitively removed from our database for the following reasons: 1st- at your request. 2º- when they are no longer necessary for the purposes that motivated their collection. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the domicile of the owner of the website.
    • 2.2. Security.
      The user agrees to diligently save the "username" and "password" provided by TACTICAL CENTER when registering as a user of the Website The user will assume responsibility for any damages that may arise from improper or negligent use of the username and password provided, with the user being responsible for all damages caused by not immediately informing TACTICAL CENTER of the fraudulent use. or unauthorized access to your username and password. The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the corresponding authentication of access controls. Any contracting process or process that involves the introduction of personal data will always be transmitted using a secure communication protocol (HTTPS://) in such a way that no third party has access to the information transmitted electronically.
  • 3. Intellectual and industrial property.
    The creations, designs, logos, graphics, drawings, icons, the TACTICAL CENTER brand, other distinctive signs or any other content displayed on the Website are subject to intellectual and industrial property rights belonging to TACTICAL CENTER or to third parties who have duly authorized its inclusion or use by TACTICAL CENTER. In no case will it be understood that any license is granted or that any waiver, transmission, total or partial transfer of said rights is made, nor is any right or expectation of right conferred, and especially, alteration, exploitation, reproduction, distribution or public communication on said contents without the prior express written authorization of TACTICAL CENTER or the corresponding owners. In particular, it is highlighted that TACTICAL CENTER and the TACTICAL CENTER logo are registered trademarks in Spain. The use of this trademark requires the express written authorization of TACTICAL CENTER. Unauthorized use of this trademark or other trademarks belonging to TACTICAL CENTER or third parties who have authorized their use by TACTICAL CENTER may be subject to legal proceedings to the fullest extent permitted by law. To request such authorization in writing, contact the TACTICAL CENTER Legal Department at the email address indicated above. Likewise, unless expressly authorized in writing, the introduction of hyperlinks or links for commercial purposes on Web pages belonging to third parties that allow access to all or part of the content hosted on the Web is expressly prohibited, without that in no case, TACTICAL CENTER is responsible for the content that may be on the Web pages of said third parties.
  • 4. General Purchase Conditions.
    • 4.1. Generalities.
      These general purchasing conditions (CGC) are the only ones applicable to purchases and sales made through, and will apply to those who, in accordance with current legislation, hold the status of consumers and users. For professionals and companies, these general contracting conditions will not apply. The CGC will come into force for each of the purchases that take place from and from the moment of their publication on the Website, and will not apply to purchases concluded prior to the indicated moment. Each purchase made through the website will be governed by the general conditions applicable to the order date, at which time the purchase and sale contract will be considered perfected. By placing an order, the user expressly and without reservation accepts the GTC included in this section, as well as what is included in the preceding sections, all of them, without prejudice to any other forms of manifestation of conformity that the user may express. tacitly or expressly during the ordering, registration or use of the Website
    • 4.2. Information on price and specifications of the products.
      The information on prices and specifications of products that appears in our product directories or catalogs is provided for indicative purposes only, with the prices and specifications shown subject to variation. In any case, the prices shown on the Website will only be valid for purchases made through said Website, and therefore will not be applicable to any other purchases made in our premises or establishments or through other channels other than the established one. for said website. Therefore, the price and specifications of the product to be taken into account will be those that are shown at the time of placing the order, without in any case being applicable the prices and specifications of the products offered on said Website after or before the order. time of placing the order. Likewise, the price offered through does not include transportation costs or special taxes, fees, tariffs or any other local tax payable by the recipient in accordance with applicable legislation.
    • 4.3 Placing the order and formalizing the sale.
      To place an order it is necessary to access the website and register as a user, completing the electronic form provided for this purpose according to the instructions indicated for it. After registration and following the necessary steps indicated, the user will accept the order for the articles and products that he or she has previously selected. Acceptance of the order by the client will expressly imply knowledge and compliance with these GTC, at which time the sales contract between the user and TACTICAL CENTER will be formalized, which will be governed by these GTC. Any condition or unilateral mention entered by the user when placing the order or communicated by any other written or electronic means will be understood as not included, unless it has been expressly accepted in writing by TACTICAL CENTER. Consequently, none of the general conditions contained in this document may be limited, modified or deleted without the prior express written acceptance of TACTICAL CENTER. In particular, those stipulations or demands introduced by the user that condition the validity of the order to its delivery at times or dates outside the carrier's working hours, nor those that seek to establish additional obligations to the mere delivery or placing, will be deemed not to have been placed. available to the order by the carrier, nor in general, any other that in any way may imply for TACTICAL CENTER the establishment of additional obligations or duties to those established in these GTC.
    • 4.4. Availability of the products included in the order, payment and delivery times.
      • 4.4.1.
        The selection of products included in the order will be valid as long as the selected products are in the available stock, in which case, and once the payment and other steps necessary to complete the purchase have been completed, the product will be delivered. order within the period indicated when placing it.
      • 4.4.2.
        TACTICAL CENTER offers several payment methods that may be used by users according to the indications and conditions that are indicated for each of them at all times.
      • 4.4.3.
        In the event that once the order has been formalized, the total or partial unavailability of the products is verified, TACTICAL CENTER will contact the user to offer a new shipping period or replace the unavailable products with other similar or analogous products, and may In the latter case, the user requests, free of charge, the total or partial cancellation of the corresponding order. However, it is noted that the delivery times to the carrier for shipment indicated on the website are only indicative, and it is TACTICAL CENTER's commitment to comply with them, although, due to ordinary circumstances In the management and organization of stocks and the volume of customer shipments, these deadlines could be modified, without in any case, delays in delivery with respect to the indicated deadlines giving the user any right to demand compensation or any derivative compensation. directly or indirectly from the delay in delivery, except in those cases expressly provided for in the legislation on consumer and user matters. Likewise, it is noted that TACTICAL CENTER will not send any product as long as TACTICAL CENTER has not received from the user the amount corresponding to the price, transportation costs or any other costs associated with the order, TACTICAL CENTER reserving the right to cancel the order. at any time once 72 hours have passed since placing the corresponding order without receiving the indicated amounts. Consequently, TACTICAL CENTER expressly reserves ownership of the products delivered until full payment of the sale price, interest, expenses, taxes, fees or any other amounts associated with the corresponding order.
    • 4.5. Cancellation of orders.
      Without prejudice to the right of withdrawal and any other that correspond to the user, once the order has been placed, except in the case indicated in section 4.4.3 above, the user will not be able to cancel an order once the purchase process has been completed.
    • 4.6 Delivery.
      The delivery is considered to have been made from the moment the product is made available to the user by the carrier at the indicated address and the recipient or person who is at the same firm accepting the delivery. Without prejudice to any other rights and guarantees that may correspond to the user, so that TACTICAL CENTER can take responsibility for damages and defects caused by transportation. Once the order is received, it is the user's obligation to verify that the products received correspond to their order, and to state, within 24 hours following delivery, all reservations. and claims that may be justified, and especially, damages and flaws that can be seen visually or without the need to test the operation of the product. In the event that the user prevents, rejects or does not take charge of the delivery, he or she must bear the costs corresponding to the return and reshipping shipping, unless the delivery had not been possible for reasons not attributable to the user.
    • 4.7 Right of withdrawal.
      • 4.7.1.
        In cases where sales are considered distance selling and the user is a consumer in accordance with the provisions of current legislation, once the order has been delivered, the user may freely withdraw from the contract within a period of 14 calendar days from receipt of the product through the return form on the Website. The user must send the completed and signed return form to Once the request is accepted, the user will receive by email the authorized return number as well as the instructions for shipping the product.
      • 4.7.2.
        The buyer must pay the direct return costs and compensate for any damage that the user intentionally or negligently caused to the product. To make a return, the merchandise must be in perfect condition, with all its accessories complete, as well as with the original packaging and labeling intact.
      • 4.7.3.
        The user who returns the purchased product must do so in the manufacturer's original packaging. If returning through a transport company, the user must ensure that the manufacturer's original packaging is not damaged, altered or deteriorated in any way.
      • 4.7.4.
        TACTICAL CENTER, by itself or through third parties, reserves the right to carry out a prior analysis of the merchandise before accepting said return. TACTICAL CENTER will not accept returns if the product is not presented in perfect condition, nor those that are freight collect. In any case, products that are subject to market fluctuations beyond the seller's reach will be excluded from the right of withdrawal, given their special characteristics; those products that have been developed, modified or customized for the user; those products purchased with the ICAE gunsmith serial number marking personalization service; those products that were ordered specifically for the user; all consumables; software or products that include licensed software, which have been opened and removed from their seal by the user and all those purchases as a result of business or self-employment activity or by anyone who does not hold the status of consumer in accordance with the provisions of current legislation.
      • 4.7.5.
        The Client, at his own expense, may make the return through a transport company, without in any case TACTICAL CENTER being obliged to accept the shipments that are sent under the modality of postage due or any other that implies disbursement by TACTICAL CENTER. , being able to reject the shipping, or accept it, retaining the amount corresponding to the shipping from the price to be returned to the user. Returns due to withdrawal will be sent to calle Lezo 8 local – 28041 Madrid, clearly and visibly including on the outside of the package the return number or reference that TACTICAL CENTER had provided for this purpose.
      • 4.7.6.
        Once the product is received, TACTICAL CENTER will examine its contents in order to verify its perfect condition for acceptance. The receipt of the returned merchandise will not in any case imply acceptance or conformity of its condition, therefore, TACTICAL CENTER will have a period of 15 days to inform the user of any damages and flaws in the product whose causes are attributable to the user. The amounts paid by the customer will be returned through the same payment method as the purchase.
    • 4.8 Guarantees.
      • 4.8.1.
        The user will use the product in accordance with the manufacturer's instruction manual and the use recommendations indicated by TACTICAL CENTER. TACTICAL CENTER will not be responsible for any damages that may directly or indirectly result from improper use by the user, failing to comply with or neglecting, in whole or in part, the instructions contained in the user manual, Safety Standards of the corresponding product or the instructions of TACTICAL CENTER Likewise, TACTICAL CENTER will not be responsible for incorrect configuration, installation or breakdown of equipment caused by a component not supplied by TACTICAL CENTER.
      • 4.8.2.
        In accordance with the provisions of current legislation, the user has different options to demand the correction of those products that do not comply with the contract within a period of three years from delivery. To do this, you can choose between repair or replacement as long as any of them are not impossible or disproportionate. Likewise, if the repair or replacement does not remedy the lack of conformity, you may demand a reduction in the price or the termination of the contract, unless the lack of conformity is of little importance in the event that resolution is requested. The replacement option cannot be exercised in the case of second-hand goods, or those called refurbished or reconditioned. TACTICAL CENTER will be liable, therefore, for any lack of conformity that existed at the time of delivery of the order and for three years following delivery or one year in the case of second-hand goods or those called refurbished or reconditioned. . The warranty covers both labor and parts to be replaced, as well as shipping costs. Regarding the additional commercial guarantee that could be provided by the manufacturer, the user will contact the person who appears as guarantor in the document that formalizes it and/or in its advertising.
      • 4.8.3.
        All those consumable or temporary use products, that is, all those products whose use causes depreciation, among others and by way of example, gas cans, paint cans, ammunition, will be covered exclusively by the guarantee offered at all times by the manufacturer. TACTICAL CENTER does not provide any additional warranty for quality or defects that may arise from the use of the consumable product. The user must directly notify the manufacturer of any defect or damage that may result from the use of said product.
      • 4.8.4.
        The warranty will be voided when the product is damaged or damaged due to the occurrence of one or more of the following circumstances: knocks and/or inadequate transportation by the carrier hired by the user; faulty installation and/or installation errors; connection and/or installation of peripheral elements not compatible with the product; connection of the appliance to an inadequate voltage or power supply network; power surge; manipulation by personnel other than the technical service authorized by the manufacturer or by TACTICAL CENTER; manipulation of any seal or identification or control label with which the product is provided; fault or negligence of the user or third parties other than TACTICAL CENTER; normal wear and tear from use of the product; damage due to external phenomena and/or accidents that occur while the product is at the user's disposal; damage suffered by humidity or other environmental conditions other than those existing in a suitable and normal environment of an office or home; incidents due to problems with user software or computer viruses, and in general due to unforeseen events and force majeure.
      • 4.8.5.
        If replacement parts or products are not available, TACTICAL CENTER may use or provide new or equivalent components or products in accordance with industry uses and standards. TACTICAL CENTER reserves the right to send the product to the manufacturer so that the latter can carry out the appropriate repairs or proceed with the replacement as the case may be. TACTICAL CENTER will at all times inform the user who requests it of the repair period which TACTICAL CENTER must carry out within a reasonable period of time.
      • 4.8.6.
        Any repair or replacement must be previously expressly authorized by TACTICAL CENTER in the form and manner indicated to the user, following the indications and instructions that for this purpose appear on the Website, or, according to the instructions provided to you from the email address In order to facilitate the authorization of repair or replacement and the corresponding repair work, the user must present a copy of the invoice or proof of purchase, as well as a detailed description of the defects or reasons for the cause of non-conformity, providing in at all times the information or data on defects or reasons for non-conformity that TACTICAL CENTER or third parties authorized by TACTICAL CENTER may request for the purposes indicated above. Notwithstanding the above, in the event that the manufacturer has a technical service for the corresponding product, the user, if they wish, may contact them directly.
      • 4.8.7.
        In any case, the user must have a code or reference number that identifies the authorization for the repair or replacement, and the user must include said code or reference on the outside of the package in a visible place and in a clear and identifiable manner. Once the code has been assigned, TACTICAL CENTER will be in charge of collecting the product at the address indicated by the customer. TACTICAL CENTER may reject shipments received without including the indicated code or reference number, or when they are sent using transport services other than that indicated by TACTICAL CENTER.
      • 4.8.8.
        When the repair or replacement of the product is covered by the warranty, once the product has been repaired or replaced, it will be sent to the user with postage paid to the original address that appeared in the order, or to the other address that the user has indicated. expressly. When the repair or replacement of the product is not covered by the warranty, the user will be instructed to proceed to pay the shipping costs and any other costs associated with the repair or replacement of the product.
      • 4.8.9.
        Without prejudice to compliance with the instructions and recommendations established by the product manufacturer, the user must inform TACTICAL CENTER of the lack of conformity of the product within a maximum period of two months from becoming aware of it, with the user being responsible for any damages or damages actually caused by the delay in communication.
      • 4.8.10.
        Except for the provisions of article 86.2 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the total responsibility of TACTICAL CENTER for any other concepts other than those established in said provision, will not exceed, in any case, the total value of the defective merchandise supplied. The user will be obliged to make, at his or her own risk, a backup copy of all the data and information stored in the product, before delivering the product to TACTICAL CENTER for repair or replacement, TACTICAL not being responsible. CENTER for any damages that may result from the total or partial loss of the information or data stored by the user in the product.
  • 5. Applicable legislation and jurisdiction.
    All purchases and sales made through the website are subject to Spanish legislation. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where appropriate, will hear the matter, will be those established by the applicable legal regulations regarding competent jurisdiction, in which is served, in the case of final consumers, at the place of fulfillment of the obligation or the domicile of the purchasing party. In the event that the purchasing party is domiciled outside of Spain, or if it is a purchase made by a subject who does not have the status of consumer, both parties submit, expressly waiving any other jurisdiction, to the Courts. and Courts of the city of Madrid (Spain), Spanish legislation being applicable, and where applicable, the conditions expressly agreed between TACTICAL CENTER and the subject who does not hold the status of consumer.

Last update: 06/13/2023